Where do you ship?
Enroute ships worldwide from Canada. Shipping rates and carriers vary by destination.
Canada
- Free shipping on orders over $200 CAD
- $12.99 CAD flat rate on orders under $200 CAD
- Oversized items (bikes, wheels, large frames) carry a $15 CAD flat surcharge and are excluded from the free-shipping threshold
United States
- $25 USD flat rate via UPS Express Saver
- Delivered Duty Paid (DDP): tariffs, duties and destination taxes are included in the shipping charge
International
- $30 CAD flat rate via Canada Post Express Post
- Delivered Duty Paid (DDP): tariffs, duties and destination taxes are included in the shipping charge
When will my order ship?
Orders placed before 12:00 PM PT on a business day ship the same day. Orders placed after the cut-off, on weekends, or on statutory holidays ship the next business day.
Do you offer in-store pickup?
Yes. Select "In-store pickup" at checkout. Orders are typically ready at our Vancouver, BC retail location within 24 to 48 hours, and up to 72 hours during peak periods. You will receive a confirmation email once your order is ready for collection.
Will my order be subject to import duties and taxes?
Canadian orders are not subject to import duties or additional taxes.
US and International orders ship under Delivered Duty Paid (DDP) terms. The flat-rate shipping charge already includes all applicable tariffs, duties and destination taxes. No additional fees are collected by the carrier on delivery.
How do I change my shipping address after placing an order?
Once an order is placed, the shipping address cannot be modified directly through the store. Email support@enroute.cc as soon as possible with your order number and the corrected address. We will request a change with the carrier where possible. If the package has already shipped and cannot be redirected, we may need to wait for it to return before reshipping.
What if my package is lost or damaged?
If tracking shows no movement for more than 7 days past the expected delivery date, or the package arrives damaged, email support@enroute.cc with your order number and photos where relevant. We will coordinate with the carrier to locate the package or arrange a replacement.
How do I return or exchange an item?
Returns and exchanges are handled through your customer account at account.enroute.cc. See the Returns and Exchanges page for full terms, including the $20 CAD return label fee on domestic returns and final-sale rules for US and International orders.
Can I use loyalty points on shipping?
Loyalty points apply to product subtotals only. Points cannot be redeemed against shipping charges or taxes.
Who do I contact for shipping questions?
Email support@enroute.cc with your order number. We respond within one business day.