What is your return policy?
Returns are accepted:
- Within 14 days of delivery for online orders
- Within 7 days for in-store purchases
Return Conditions
Items must be:
- Unworn
- Unwashed
- In original condition
- With all tags attached
- With original packaging intact
Items showing signs of wear, washing, damage, fragrance, or misuse will not be accepted.
Fees
- Store credit is issued at full value
- Refunds to the original payment method are subject to a 3% restocking fee
- A $20 CAD return shipping fee applies to all returns
How do I initiate a return or exchange?
Returns are initiated through account.enroute.cc
Are there return shipping fees?
We offer a return label for your convenience, which incurs a $20 fee.
Sale Items: Items purchased on sale are considered final sale and are not eligible for a refund. These include items that are marked down, items purchased during sale events or items purchased using special discount codes or offers.
All international and U.S. shipments are final sale.
What is your return processing time?
Returns are typically processed within 5–7 business days after receipt.
Can I return items purchased online in-store?
Yes, items purchased online can also be returned or exchange in-store.
What items are final sale?
The following items are final sale and not eligible for return or exchange:
- All International and U.S. orders
- Collaboration brand items and limited releases
- Socks, water bottles, headwear, and gloves
- Base layers, arm warmers, and leg warmers
- Nutrition products
- Items discounted 20% or more
- Items purchased during clearance or Black Friday promotions
- White bib shorts
Please review your order carefully before completing your purchase. If you have any questions prior to ordering, contact support@enroute.cc — we’re happy to help
Do you provide crash replacement?
Accidents happen. That’s why ENROUTE.CC offers a crash replacement program for eligible items purchased directly from us.
What’s Included
We provide a 35% discount toward a replacement item.
The discount is calculated based on the original purchase price, as confirmed by your transaction record.
Eligibility
- Available to the original purchaser only
- Valid within 12 months of the original purchase date
- Applies to damage resulting from a cycling incident
- Item must have been purchased directly from ENROUTE.CC
Crash replacement is offered at our discretion and may not apply to all brands.
How to Apply
To initiate a crash replacement request, please email support@enroute.cc with:
- Proof of purchase
- Clear photos of the damaged item
- A brief description of the incident
Our team will review your request and guide you through the next steps.