What is your return policy?
Returns are accepted:
- Within 14 days of delivery for online orders
- Within 7 days for in-store purchases
Return Conditions
Items must be:
- Unworn
- Unwashed
- In original condition
- With all tags attached
- With original packaging intact
Items showing signs of wear, washing, damage, fragrance, or misuse will not be accepted.
Fees
- Store credit is issued at full value
- Refunds to the original payment method are subject to a 3% restocking fee
- A $20 CAD return shipping fee applies to all returns
How do I initiate a return or exchange?
Returns are initiated through account.enroute.cc
Are there return shipping fees?
A $20 CAD return shipping fee applies to all returns. We provide a prepaid return label, and the $20 is deducted from your refund or store credit.
Sale Items: Items discounted 20% or more are final sale and not eligible for a refund.
All international and U.S. shipments are final sale.
What is your return processing time?
Returns are typically processed within 5–7 business days after receipt.
Can I return items purchased online in-store?
Yes, items purchased online can also be returned or exchanged in-store.
What items are final sale?
The following items are final sale and not eligible for return or exchange:
- All International and U.S. orders
- Collaboration brand items and limited releases
- Socks, water bottles, headwear, and gloves
- Base layers, arm warmers, and leg warmers
- Nutrition products
- Items discounted 20% or more
- Items purchased during clearance or Black Friday promotions
- White bib shorts
Please review your order carefully before completing your purchase. If you have any questions prior to ordering, contact support@enroute.cc — we’re happy to help
Do you provide crash replacement?
Accidents happen. That’s why ENROUTE.CC offers a crash replacement program for eligible items purchased directly from us.
What’s Included
We provide a 35% discount toward a replacement item.
The discount is calculated based on the original purchase price, as confirmed by your transaction record.
Eligibility
- Available to the original purchaser only
- Valid within 12 months of the original purchase date
- Applies to damage resulting from a cycling incident
- Item must have been purchased directly from ENROUTE.CC
Crash replacement is offered at our discretion and may not apply to all brands.
How to Apply
To initiate a crash replacement request, please email support@enroute.cc with:
- Proof of purchase
- Clear photos of the damaged item
- A brief description of the incident
Our team will review your request and guide you through the next steps.