Question 1

Do you offer free US shipping?

Accepted Answer

Yes. Standard shipping (3–6 business days) is free on US orders of $100 USD or more. Under $100 USD, Standard shipping is $10 USD. Express shipping (2–3 business days) is $25 USD. Orders ship duties paid, and you can return eligible items within 14 days of delivery.

Question 2

Will I receive tracking?

Accepted Answer

Yes. We email tracking information as soon as your order is handed to the carrier.

Question 3

Can I pick up my order in Boulder?

Accepted Answer

Boulder pickup is available when the option appears at checkout. Please wait for the ready-for-pickup email before visiting 1815 Pearl St.

Question 4

When will my order arrive?

Accepted Answer

The estimate displayed at checkout is the best current guide. Carrier delays, severe weather, holidays, and remote destinations can affect delivery timing.

Question 5

What is the US return window?

Accepted Answer

Request a return or exchange within 14 calendar days of delivery, pickup or in-store purchase. Wait for our return authorization and instructions before sending a package. Items must meet our return conditions. Refunds to the original payment method have a 3% restocking fee on the actual returned-merchandise price paid, excluding tax and shipping; exchanges and store credit have no restocking fee. US customers arrange and pay for tracked shipping to Enroute Boulder, 1815 Pearl St, Boulder, CO 80302. Orders placed before this update, including earlier on October 13, 2026, retain the policy shown at purchase.
These change-of-mind return terms, including time limits, condition requirements, final-sale exclusions and fees, do not limit your rights under applicable consumer law. For a confirmed defective, transit-damaged or incorrectly supplied item for which we are responsible, no restocking fee or return-shipping charge applies.

Question 6

Do exchanges cost anything?

Accepted Answer

Exchanges have no restocking fee and depend on inventory availability. You pay tracked return shipping to Enroute Boulder, 1815 Pearl St, Boulder, CO 80302. Any shipping cost for a replacement item will be disclosed before you confirm the exchange. In-person exchanges avoid shipping charges. Orders placed before this update, including earlier on October 13, 2026, retain the policy shown at purchase.

Question 7

How do I start a return?

Accepted Answer

Start through account.enroute.cc or email support@enroute.cc with your order number within 14 calendar days of delivery, pickup or in-store purchase. Wait for authorization and return instructions before shipping. US customers arrange and pay for tracked shipping to Enroute Boulder, 1815 Pearl St, Boulder, CO 80302, or return eligible items there in person. Orders placed before this update, including earlier on October 13, 2026, retain the policy shown at purchase.

Question 8

What is final sale?

Accepted Answer

Items with a combined discount of 20% or more on the item, items marked final sale, limited collaborations, gift cards, nutrition products, and opened or worn hygiene-sensitive items are not eligible for change-of-mind return or exchange. Paying with a gift card is not a discount. Final sale does not affect your rights for wrong, damaged or defective items.

Question 9

When did Enroute Boulder open?

Accepted Answer

Enroute Boulder opened on Saturday, September 12, 2026, at 1815 Pearl St, in the former Rapha Boulder clubhouse. Enroute is an independent store and is not affiliated with Rapha.

Question 10

Where is Enroute Boulder and what are the hours?

Accepted Answer

We are at 1815 Pearl St, Boulder, CO 80302. Store hours are 11:00 AM–6:00 PM every day.

Question 11

Will there be community events?

Accepted Answer

Yes. Opening-week and recurring ride/run details will be announced through Enroute channels as schedules are confirmed.

Frequently Asked Questions

Shipping and Pickup

Returns and Exchanges

Boulder Store