Location: Kitsilano (2205 west 1st ave)

About the Role:
As a Sales Staff member at enroute.cc, you'll be the first point of contact for our adventure-seeking customers. Delivering best-in-class brand experiences by combining expert product knowledge, innovative problem-solving, and genuine enthusiasm to enhance every customer's experience. Your work will primarily surround customer service, from engaging with in-store customers to assisting with inquiries about products on our website. While knowledge of outdoor gear and running is beneficial, we're looking for someone who can quickly learn about our diverse product range.

What We're Looking For:

• Previous retail experience - either in person or via phone, email, and chat
• Passion for developing relationships with customers
• High attention to detail and ability to thrive in a fast-paced environment
• Strong multitasking skills and proficiency in online research
• Adaptability and quick learning in an ever-changing environment
• Professional communication with managers and team members

Key Responsibilities:

• Answer incoming customer inquiries
• Collaborate with management to stay updated on new products, services, and policies
• Actively maintain store appearance, keeping merchandise stocked and organized
• Maintain accurate customer information in our database
• Engage with clients in a friendly, professional manner
• Provide support and solutions aligned with company policies
• Additional duties as assigned

Full-time Benefits (after 3 months):

• Dental insurance
• Health insurance
• Employee discount

We provide a competitive compensation package, comprehensive benefits, and clear paths for career growth within our dynamic team. If you're passionate about outdoor adventures and have the expertise to elevate our customer experience, we'd love to hear from you. Please submit your resume and a brief cover letter highlighting your relevant skills and enthusiasm for the role to info@enroute.cc. Kindly include "Sales Staff" in your email subject line.

Location: Richmond (6699 River Road.)

As a Sales Staff member at enroute.run, you'll be the first point of contact for our adventure-seeking customers. Delivering best-in-class brand experiences by combining expert product knowledge, innovative problem-solving, and genuine enthusiasm to enhance every customer's experience. Your work will primarily surround customer service, from engaging with in-store customers to assisting with inquiries about products on our website. While knowledge of outdoor gear and running is beneficial, we're looking for someone who can quickly learn about our diverse product range.

What We're Looking For:

• Previous retail experience - either in person or via phone, email, and chat
• Passion for developing relationships with customers
• High attention to detail and ability to thrive in a fast-paced environment
• Strong multitasking skills and proficiency in online research
• Adaptability and quick learning in an ever-changing environment
• Professional communication with managers and team members.

Key Responsibilities:

• Answer incoming customer inquiries
• Collaborate with management to stay updated on new products, services, and policies
• Actively maintain store appearance, keeping merchandise stocked and organized
• Maintain accurate customer information in our database
• Engage with clients in a friendly, professional manner
• Provide support and solutions aligned with company policies
• Additional duties as assigned

Full-time Benefits (after 3 months):

• Dental insurance
• Health insurance
• Employee discount

We provide a competitive compensation package, comprehensive benefits, and clear paths for career growth within our dynamic team. If you're passionate about outdoor adventures and have the expertise to elevate our customer experience, we'd love to hear from you. Please submit your resume and a brief cover letter highlighting your relevant skills and enthusiasm for the role to info@enroute.cc. Kindly include "Sales Staff" in your email subject line.