Where do you ship?
Enroute ships worldwide from Canada. Shipping rates and carriers vary by destination.
Canada
- Free standard shipping on eligible orders of $200 CAD or more
- $13.99 CAD standard shipping on orders under $200 CAD
- Overnight shipping (Canada only): $25 CAD
- Oversized items (bikes, wheels, large frames) carry a $25 CAD flat surcharge and are excluded from the free-shipping threshold
United States
- Standard (3–6 business days): $10 USD on orders under $100 USD; free on orders of $100 USD or more
- Express (2–3 business days): $25 USD
- All shipments are sent duties paid.
International
- Available shipping methods, charges and delivery estimates are shown at checkout.
- All shipments are sent duties paid.
When will my order ship?
Orders placed before 12:00 PM PT on a business day ship the same day. Orders placed after the cut-off, on weekends, or on statutory holidays ship the next business day.
Do you offer in-store pickup?
Yes. Select "In-store pickup" at checkout. Orders are typically ready at our Vancouver, BC retail location within 24 to 48 hours, and up to 72 hours during peak periods. You will receive a confirmation email once your order is ready for collection.
Will my order be subject to import duties and taxes?
All shipments are sent duties paid.
Available shipping methods, charges and delivery estimates are shown at checkout.
How do I change my shipping address after placing an order?
Once an order is placed, the shipping address cannot be modified directly through the store. Email support@enroute.cc as soon as possible with your order number and the corrected address. We will request a change with the carrier where possible. If the package has already shipped and cannot be redirected, we may need to wait for it to return before reshipping.
What if my package is lost or damaged?
If tracking shows no movement for more than 7 days past the expected delivery date, or the package arrives damaged, email support@enroute.cc with your order number and photos where relevant. We will coordinate with the carrier to locate the package or arrange a replacement.
How do I return or exchange an item?
For Canadian and US purchases made after this update, request a return or exchange within 14 calendar days of delivery or pickup through account.enroute.cc. Original-payment refunds have a 3% restocking fee; exchanges and store credit do not. Canadian prepaid return labels cost C$20 for refunds, exchanges or store credit. US customers arrange and pay for tracked return shipping to Enroute Boulder. See our Returns and Exchanges policy for conditions, final-sale exclusions and statutory rights. Orders placed before this update, including earlier on October 13, 2026, retain the policy shown at purchase.
Can I use loyalty points on shipping?
Loyalty points apply to product subtotals only. Points cannot be redeemed against shipping charges or taxes.
Who do I contact for shipping questions?
Email support@enroute.cc with your order number. We respond within one business day.
Can I order a product that is on display in store for delivery?
Yes. Products displayed in our retail store may be ordered for delivery to your shipping address, even when the display item is not available to take home immediately. Ask a store team member for help placing the order, or place the order online when the product is available.
Product availability, price, shipping methods, shipping charges, and the estimated delivery date are confirmed when the order is placed. A product being on display does not guarantee that inventory is available. Your order is confirmed only after payment is accepted and you receive an order confirmation. We provide tracking when the order ships.