What is your return policy?

We offer a 14-day return window for items purchased online and a 7-day return window for in-store purchases. Items discounted above 5% are returnable for store credit only, and sale items above 25% are final sale. Items must be in unused and resalable condition, with original tags and packaging.

How do I initiate a return or exchange?

To initiate a return or exchange, you can contact our customer support team support@enroute.cc

Are there any return shipping fees?

We offer a return label for your convenience, which incurs a $15 fee. A 3% restocking fee will also apply.

What is your policy on damaged or defective items?

If you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions on returning the item and arranging for a replacement or refund.

How long does it take to process a return or exchange?

Returns and exchanges are typically processed within 7 business days after receiving the returned item. You'll receive email notifications to keep you informed throughout the process.

Can I return or exchange items purchased in-store online?

Yes, items purchased in-store can be returned or exchanged online, following our standard return policy guidelines.