Careers

Careers at enroute.cc

If you possess a passion for outdoor activities and adventures, along with relevant experience in retail or customer service, we invite you to apply to enroute.cc. Please submit your resume and a cover letter detailing your qualifications and interest in joining our team. Kindly forward these documents to the email address provided at the bottom of the job listings on the enroute.cc website. We appreciate your interest in becoming part of the enroute.cc community and thank you for taking the time to apply.

Job listings

Full Time Customer Experience Specialist - Kitsilano

Location: Kitsilano (2205 west 1st ave)

About the Role:
As a Customer Experience Specialist at enroute.cc, you'll be the first point of contact for our adventure-seeking customers. Delivering best-in-class brand experiences by combining expert product knowledge, innovative problem-solving, and genuine enthusiasm to enhance every customer's experience. Your work will primarily surround customer service, from engaging with in-store customers to assisting inquires about products on our website. While knowledge of outdoor gear and cycling is beneficial, we're looking for someone who can quickly learn about our diverse product range.

What We're Looking For:

Previous retail experience - either in person or via phone, email, and chat

Passion for developing relationships with customers

High attention to detail and ability to thrive in a fast-paced environment

Strong multitasking skills and proficiency in online research

Adaptability and quick learning in an ever-changing environment

Professional communication with managers and team members

Communication Methods:

Email

Phone

Chat

Key Responsibilities:

Answer incoming customer inquiries

Collaborate with management to stay updated on new products, services, and policies

Actively maintaining store appearance, keeping merchandise stocked and organized

Maintain accurate customer information in our database

Engage with clients in a friendly, professional manner

Provide support and solutions aligned with company policies

Additional duties as assigned

Full-time Benefits (after 3 months):

Dental insurance

Health insurance

Employee discount

We provide a competitive compensation package, comprehensive benefits, and clear paths for career growth within our dynamic team.

If you're passionate about outdoor adventures and have the expertise to elevate our customer experience, we'd love to hear from you. Please submit your resume and a brief cover letter highlighting your relevant skills and enthusiasm for the role to info@enroute.cc. Kindly include "Customer Experience Specialist" in your email subject line.

Full Time Customer Experience Specialist - Richmond

Location: Richmond (6699 River Road.)

About the Role:
As a Customer Experience Specialist at enroute.run, you'll be the first point of contact for our adventure-seeking customers. Delivering best-in-class brand experiences by combining expert product knowledge, innovative problem-solving, and genuine enthusiasm to enhance every customer's experience. Your work will primarily surround customer service, from engaging with in-store customers to assisting inquires about products on our website. While knowledge of outdoor gear and run is beneficial, we're looking for someone who can quickly learn about our diverse product range.