Refund policy

Shipping & Refund Policy - Subject to Change

We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. All returns returned without proper authorization will be returned to the sender.

To start a return, you visit our return portal: Enroute.cc Return Portal

Shipping fee of $10 will be deducted for use of return labels.

Please note that Canadian returns will need to be sent to the following address: 

ENROUTE CYCLING INC.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Shipping fee will be deducted for use of return labels.

You can always contact us for any return questions at support@enroute.cc.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale and final clearance items or gift cards.

We do not accept returns on sale items, socks, gloves, hats, knee warmers, leg warmers, neck warmers, base layers, gloves, caps, or gift cards. No exceptions.

Clearance and Sale Items

A product that is sold at a discount of 15% or less can be returned for a refund to the original method of payment. Clearance products sold above a 15% discount are returnable for in-store credit. Clearance products sold at a 30% discount or more are final sales.

Please get in touch if you have questions or concerns about your specific item.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@enroute.cc.

Gift Cards/Store Credit

We cannot refund gift cards, or redeem a gift card or store credit as another form of payment. Refunds for items purchased on a gift card or as store credit will be refunded back onto a gift card, or will be applied as in-store credit - whichever is preferred by the customer.

Your Credit Card Statement

Orders will show up on your credit card statement as:

                          SP * ENROUTE.CC