Shipping policy

Shipping Rates

All orders over $150 within Canada is Free via Expedited (except certain items ).

Canada USA International

Most items (over $150)




Most Items (below $149.99)




Apparel Orders (over $200)

FREE (3-7 days delivery)

FREE (5-8 days delivery)


Order Fulfilment, Delivery, and Local Pick-up

In-stock orders will be ready for pickup within 24-48hrs. Please wait for confirmation email prior to pickup.

In-stock orders will be shipped within 24-48 hours of placement.

For local pick-up, we will contact you when your item is ready. Please bring a copy of your order confirmation and identification when you pick up your order.

Returns Policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please visit our return portal. If your return is accepted, we’ll send you a return shipping label (deducted from your refund), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Clearance and Sale Items

A product that is sold at a discount of 15% or less can be returned for a refund to the original method of payment. Clearance products sold above a 15% discount are returnable for in-store credit. Clearance products sold at a 25% discount or more are final sales.

We do not accept returns on sale items, socks, gloves or gift cards. All sale items and clearance items have a strict 
You can always contact us for any return question at

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we do not accept returns on sale items, socks, gloves or gift cards.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Gift Cards/Store Credit

We cannot refund gift cards, or redeem a gift card or store credit as another form of payment. Refunds for items purchased on a gift card or as store credit will be refunded back onto a gift card, or will be applied as in-store credit - whichever is preferred by the customer.

Your Credit Card Statement

Orders will show up on your credit card statement as:

                          SP * ENROUTE.CC