Refund policy

We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. All returns returned without proper authorization will be shipped back to the sender.

To start a return, you visit our return portal: Enroute.cc Return Portal

Shipping fee of $10 will be deducted for use of return labels.

Please note that Canadian returns will need to be sent to the following address: 

ENROUTE CYCLING INC.

2205 1st Avenue West

Vancouver, BC, Canada

604-423-9900

Please note that USA returns will need to be sent to the following address: 

734635 Enroute.cc 

2045 NIAGARA FALLS BLVD STE 4

NIAGARA FALLS NY 14304-1675

United States

Phone: 1-844-842-8777


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Shipping fee of $15 will be deducted for use of return labels.

You can always contact us for any return questions at support@enroute.cc.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

We do not accept returns on sale items, socks, gloves, hats, knee warmers, leg warmers, neck warmers, base layers, gloves, caps, or gift cards. No exceptions.

Clearance and Sale Items

A product that is sold at a discount of 15% or less can be returned for a refund to the original method of payment. Clearance products sold above a 15% discount are returnable for in-store credit. Clearance products sold at a 30% discount or more are final sales.

Please get in touch if you have questions or concerns about your specific item.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@enroute.cc.